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Warranty & Returns

Warranty and returns

Short answer: at Elk Grove Mattress & Furniture, warranty claims are handled in-house by the owner, Brian, so you deal with a real person at the store. We don't accept comfort returns, so please try the mattress or furniture in our showroom before you buy. Select mattresses come with a sleep trial; ask which models qualify. Manufacturer warranties vary by product, so ask in store.

What to know before you buy, and what to do if something goes wrong.

We're a family-owned store, open since 2020, with over 10,000 customers served. Because Brian runs the store himself, warranty questions don't go to a call center. They come straight to him.

Warranty claims are handled in-house

If something is wrong with your mattress or furniture, contact us at (916) 585-3613, text us, or come into the store. Brian handles warranty claims personally.

  1. Have your receipt or order info ready.
  2. Take clear photos of the problem.
  3. Call, text, or stop by and Brian will tell you what happens next.

Manufacturer warranties vary by product. Ask in store which warranty applies to the item you're buying.

No comfort returns

We don't accept comfort returns. Please lie down on the mattress or sit on the furniture in our showroom before you buy.

Not sure what feel you like? Read mattress types explained before you come in, and ask us to show you a few side by side.

Sleep trial on select mattresses

Select mattresses come with a sleep trial. Ask which models qualify before you buy, so you know exactly what's covered.

Protect your purchase

Good care helps a mattress last. A protector, a solid base, and regular rotation all help. See how to care for and clean your mattress.

Questions people ask us

Who handles warranty claims?

Brian, the owner, handles warranty claims in-house. Call (916) 585-3613 or stop by the store and he will help you with your claim.

Do you accept returns if I do not like the feel?

No. We do not accept comfort returns. That is why we ask you to lie down on mattresses and sit on furniture in the showroom before you buy.

Do any mattresses have a sleep trial?

Yes, select mattresses come with a sleep trial. Ask us which models qualify before you buy.

How long is the warranty?

Manufacturer warranties vary by product. Ask in store and we will tell you what applies to the item you are looking at.

What should I have ready for a warranty claim?

Have your receipt or order info and photos of the problem ready, then call, text, or visit. Brian will walk you through the next steps.

Come see us

Call (916) 585-3613, text us, or stop by. Walk-ins and appointments are both welcome, and we speak Spanish. We're at 9055 Locust St Suite C10, Elk Grove, CA 95624 (see directions and contact info), open Monday to Friday 10 AM to 6 PM, Saturday 10 AM to 5 PM, and Sunday 1 PM to 5 PM.

Keep reading: Mattresses · Payment plans · How to care for your mattress · About us

Brian Williams, owner of Elk Grove Mattress & Furniture
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